Disability impacts the lives of many Ontarians, and the number of people with disabilities is increasing. In the next 20 years, an aging population and people with disabilities will represent 40% of total income in Ontario – that’s $536 billion. Making sure all Ontarians have accessible customer service is not only the right thing to do, it makes good business sense.
Ontario’s new Accessibility Standard for Customer Service can help you meet the needs of this growing community. Starting January 1, 2012, the standard will come into effect for all businesses and organizations with one or more employees. Visit ontario.ca/AccessON to learn which changes apply to your organization and to find free tools to help you.