All businesses, including non-profit organizations, with at least 1 employee will have to comply with the customer service standard by January 1, 2012, a regulation under the Accessibility for Ontarians with Disabilities Act, 2005. It is essential to learn about your obligations as soon as possible to ensure your organization is in compliance and all your applicable staff is trained. The customer service standard will affect as many as 360,000 organizations across the province. Don’t wait till the last minute! To ensure that your company meets the standard, visit www.accessibilityworks.ca to complete the compliance toolkit and self-assessment test.