“Disney’s Approach to Business Excellence” program will explore topics of creativity, leadership, management, service, loyalty. The Greater Oshawa Chamber of Commerce is pleased to announce that it is bringing Disney Institute’s renowned professional development program, “Disney’s Approach to Business Excellence,” to Oshawa on Thursday September 23, 2010. The full-day event will give area professionals an opportunity to “experience the business behind the magic.”
“These are turbulent times for the business community,” said John Walker, President for the Greater Oshawa Chamber of Commerce. “Bringing Disney and its proven business strategies to Oshawa is one way we’re working to help local organizations grow and prosper.”
The September 23rd event will bring the best of Disney Institute content to the GTA. The event will be held at the Holiday Inn Oshawa Whitby Conference Centre in Oshawa.
“This is a convenient way to experience Disney Institute programs in local business communities,” said Jeff James, Vice President for Disney Institute. “Our programs teach easily-adaptable strategies and best practices that have been part of our company for more than 80 years.”
The full-day “Disney’s Approach to Business Excellence” program introduces participants to four core Disney business principles:
• Disney’s Approach to Leadership Excellence — Strong leadership is fundamental for organizations to grow and succeed. Participants will explore strategies and methods for improving team results through proven leadership philosophies that are used to exhibit the values and behaviors that generate results.
• Disney’s Approach to People Management — The Disney corporate culture instills pride and ownership in Disney Cast Members (employees). The same can be true for any organization looking to inspire and motivate employees. Participants explore the Disney approach to selection, training, retention, and communication, all of which sustain a supportive and interactive culture.
• Disney’s Approach to Quality Service – In an era where everyone is competing for business and market share, excellent customer service isn’t a luxury, it is mission critical. Participants discover how Disney exceeds expectations through its service infrastructure, ongoing research, and established service standards.
• Disney’s Approach to Brand Loyalty – The relationship between consumer experiences and a company’s brand is vital and can generate superior bottom-line results. Participants explore strategies that deliver on an organization’s brand and retain customers for life.
“What makes the Disney learning experience so different and meaningful is that we don’t simply teach theory,” said James. “We give participants an ‘insider’s look’ at business philosophies that have helped Disney consistently rank as one of the world’s most admired companies and brands. Engaging content presented in an entertaining fashion provides participants with tools that can literally transform their organizations.”
Program registration is $399.00 per person and includes all course materials, lunch, and parking. Member rates and sponsorship opportunities are available. For more information call the Chamber at 905-728-1683. Bookmark this website for more details to follow.