The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call/contact center and customer experience consulting and advisory firm. 

The company is based in Oshawa and has offices in New York, Atlanta, Phoenix, Ottawa, Ireland and Beijing. They are vendor agnostic and do not partner with technology or outsource agencies. All consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. They do not sell the pyramid; the seasoned experts you deal with through the sales process are the same people who will complete your project.

Services include:

  • Customer Experience Assessments and Benchmarking
  • Contact Center Strategic Assessments
  • Contact Center Audits and Benchmarking
  • Training Curriculum Design and Development
  • Technology Selection
  • Operational Model Development
  • Omni-Channel, Multi-Channel
  • Outsourcing/Offshore Suitability Assessments
  • In-Sourcing Assessments
  • Home Agent Assessment
  • Process Improvement
  • Knowledge Management
  • Site Selection
  • Organizational Design & Development
  • Best Practices
  • Whitepapers & Research Projects,

Taylor Reach stands behind their consulting work and adds value to their clients’ call center operations. Get in touch with Taylor Reach to learn how they can increase your efficiency, operational processes and procedures, and more importantly your Return on Investment (ROI)!  When they are asked to implement Taylor Reach Group consulting recommendations outlined in a Strategic Assessment report, clients will achieve a minimum of a 300% ROI in just 4 months! No catches, no strings attached, just 300% in 4 months – guaranteed.

More than 15,000 call/contact center agent positions globally employ Taylor Reach designed contact center operational models; they have the knowledge and experience to help your center management.

Contact Colin Taylor, CEO & Chief Chaos Officer at 416.276.9068 or visit for more information.