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Website To Help With New Customer Service Standard

The Ontario Chamber of Commerce (OCC) has launched the Accessibility Works website and online compliance toolkit, www.accessibilityworks.ca, to help Ontario businesses become aware of and comply with Ontario’s new customer service standard. The toolkit is comprised of 2 sections—an overview of the customer service standard and its requirements, and a self assessment tool to analyze the users’ knowledge of the standard upon completion of the training module.

“We’re pleased to be working with the Accessibility Directorate of Ontario and our local Chambers of Commerce and Boards of Trade in order to help businesses in Ontario become aware of and meet the requirements of the standard,” says Len Crispino, President & CEO of the Ontario Chamber of Commerce. “The resources that have been developed will help businesses break down barriers to better serve people with all types of disabilities.”

Accessibility Works is a partnership between the OCC and the Accessibility Directorate of Ontario to help businesses comply with the Accessibility Standards for Customer Service (customer service standard). The customer service standard is one of five that will form part of the Accessibility for Ontarians with Disabilities Act (AODA).

Through an online training module and facilitated workshops throughout the province, Accessibility Works will make it easier for business owners, their staff, volunteers and contractors to meet the training and other requirements under the new standard.

“Our goal is to make Ontario a province that is accessible to everyone who lives and visits here by 2025,” said Madeleine Meilleur, Minister of Community and Social Services and Minister Responsible for Accessibility. “The only way we’re going to reach that goal is by working closely with Ontario businesses to support them through this transformation.  That’s why we’re so pleased to be teaming up with the Ontario Chamber of Commerce to let businesses across the province know about the new Accessible Customer Service Standard and what it will mean for them.”